Quality in preventive and health-promoting services: constructing an understanding through process.

@article{Hanafin2006QualityIP,
  title={Quality in preventive and health-promoting services: constructing an understanding through process.},
  author={S Hanafin and Sarah Cowley},
  journal={Journal of nursing management},
  year={2006},
  volume={14 6},
  pages={472-82}
}
AIM To develop a model of service quality for health-promoting services. In assessing quality, there are difficulties in taking account of the views of multiple stakeholders, the process of the service and the organizational context within which the service is provided. This study set out to address these difficulties. METHODS A collective case study that incorporated national data from public health nurses (n = 946; response rate 54%) and public health nurse managers (n = 24; response rate… CONTINUE READING