Quality function deployment in a public plastic surgery service in Brazil

@article{Campos2013QualityFD,
  title={Quality function deployment in a public plastic surgery service in Brazil},
  author={Jos{\'e} Lamartine Galv{\~a}o Campos and Daniela Francescato Veiga and Luiz Roberto Martins Rocha and Neil Ferreira Novo and Joel Veiga-Filho and Lydia Masako Ferreira},
  journal={European Journal of Plastic Surgery},
  year={2013},
  volume={36},
  pages={511-518}
}
BackgroundQuality function deployment (QFD) is a method used to evaluate and plan the quality of products and services. It is based on the satisfaction of customers, translating their needs into measurable characteristics that meet their expectations. This study aimed to evaluate the quality of a public plastic surgery service using QFD.MethodsEighty-six patients undergoing reconstructive operations in the plastic surgery service of a university-affiliated public hospital in Brazil were… CONTINUE READING

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