Quality evaluation of Web services

@article{Lin2004QualityEO,
  title={Quality evaluation of Web services},
  author={Feng-Jyh Lin and Kunhuang Huarng and Yi-Min Chen and Shu-Ming Lin},
  journal={IEEE International Conference on E-Commerce Technology for Dynamic E-Business},
  year={2004},
  pages={226-233}
}
The interest in measurement and management of service quality with Web-based systems has been issues of concern in recent years. Many business-to-customer markets have become the Web-based services and applied the new business models, such as virtual storefront, digital product providers, transaction brokers, online services, and auction houses. Although e-commerce applications vary significantly, most successful sites emphasize the important of interaction and service quality. In this study we… CONTINUE READING

Similar Papers

Figures, Tables, and Topics from this paper.

References

Publications referenced by this paper.
SHOWING 1-10 OF 50 REFERENCES

Bodkin, “Fortune 500 manufacturer websites: innovative marketing strategies or cyberbrochures?

C.D.M. Perry
  • Industrial Marketing Management,
  • 2002
VIEW 7 EXCERPTS
HIGHLY INFLUENTIAL

Zufryden, “Is internet ready for prime time?

F. X. Dreze
  • Journal of Advertising Research,
  • 1998
VIEW 5 EXCERPTS
HIGHLY INFLUENTIAL

Boller, “An empirical assessment of SERVQUAL scale.

G. W. E Babakus
  • Journal of Business Research,
  • 1992
VIEW 3 EXCERPTS
HIGHLY INFLUENTIAL