Quality assurance instrument focusing on patient counseling.

  title={Quality assurance instrument focusing on patient counseling.},
  author={Inka I Puumalainen and Johanna M Kause and Marja S. A. Airaksinen},
  journal={The Annals of pharmacotherapy},
  volume={39 7-8},
BACKGROUND Patient counseling is a professional service provided by community pharmacists. To assess the quality of these services, specific quality assurance instruments are needed. OBJECTIVE To develop a validated, easy-to-use patient counseling quality assurance instrument for community pharmacists. The development process was part of a national project to enhance patient counseling in community pharmacies (TIPPA 2000-2003). METHODS A modified Delphi method was used with 2 expert panels… CONTINUE READING