Quality aspects in service ecosystems: areas for exploitation and exploration

@inproceedings{Riedl2008QualityAI,
  title={Quality aspects in service ecosystems: areas for exploitation and exploration},
  author={Christoph Riedl and Tilo B{\"o}hmann and Michael Rosemann and Helmut Krcmar},
  booktitle={ICEC},
  year={2008}
}
Service Science, Management, and Engineering (SSME) is a research area with significant relevance to research and practice. Networked systems of web services are a field of service science that enjoys growing interest from researchers. The complex and dynamic environment of these service ecosystems poses new requirements on quality management that are insufficiently addressed by current approaches that focus mainly on the technical aspects of quality. This focus is a severe limitation for the… CONTINUE READING

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