Quality Versus Quantity: E-Mail-Centric Task Management and Its Relation With Overload

  title={Quality Versus Quantity: E-Mail-Centric Task Management and Its Relation With Overload},
  author={Victoria Bellotti and Nicolas Ducheneaut and Mark Howard and Ian Smith and Rebecca E. Grinter},
  journal={Human-Computer Interaction},
It is widely acknowledged that many professionals suffer from “e-mail overload.” This articlepresents findings fromin-depth fieldwork that examined thisphenomenon, uncovering six key challenges of task management in e-mail. Analysis of qualitativeandquantitativedata suggests that it is not simply thequantitybut also thecolHUMAN-COMPUTER INTERACTION, 2005, Volume 20, pp. 89–138 Copyright © 2005, Lawrence Erlbaum Associates, Inc. Victoria Bellotti is a social scientist with an interest in… CONTINUE READING
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