Quality Measures for Libraries and Information Services


The purpose of this article is to describe briefly two quality evaluation models for academic libraries: the Portuguese investigation proposes an action model to measure the performance of the libraries of the Universidade do Porto (UP). This tool is justified by the CAF – Common Assessment Framework (an auto-evaluation tool based on the European Foundation… (More)


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@inproceedings{Melo2013QualityMF, title={Quality Measures for Libraries and Information Services}, author={Luiza Baptista Melo and Luiza Baptista and Maria Imaculada Cardoso Sampaio}, year={2013} }