Quality Management of Transport Services: Concept, System Approach, Models of Implementation

@article{ryvoruchko2018QualityMO,
  title={Quality Management of Transport Services: Concept, System Approach, Models of Implementation},
  author={Oksana Кryvoruchko and V. Shynkarenko and Nadezhda Popova},
  journal={International Journal of Engineering \& Technology},
  year={2018}
}
The article proposes a conceptual approach to transport services quality management. It is based on the principles of logistical management, management of relationships with consumers, harmonization of the enterprise management system based on the quality and the use of principles of a synergetic systemic approach. The synergetic systemic approach presupposes the formation of a self-organizing quality management system for transport services (cybernetic adaptive, in which the accumulation of… 
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