Quality Criteria for Public Service: A Working Model

@inproceedings{Harwick1993QualityCF,
  title={Quality Criteria for Public Service: A Working Model},
  author={B. Terence Harwick and Marty Russell},
  year={1993}
}
Takes as its basis the development of the most comprehensive quality criteria for public service as yet developed in the USA. Reports on this development as a management assessment tool for quality improvement initiatives within institutions and as a working model for the creation of a shared framework to promote recognition and facilitate mutual learning among public service institutions. Reports on deliberations to establish a national quality award for states, locales and regional… CONTINUE READING

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