Quality : a multi-method exploration of the social construction of a contested concept in the National Health Service.

@inproceedings{Thompson1998QualityA,
  title={Quality : a multi-method exploration of the social construction of a contested concept in the National Health Service.},
  author={Carl A Thompson},
  year={1998}
}
This thesis explores the application and development of the contested concept of quality in four National Health Service acute hospital Trusts: Marketown, Fishtown, Castletown and Shiptown. It shows how quality can be conceptualised along two theoretical planes: the colloquial (or common-sense) and the technical; the focus for this thesis is on this second, technical, level in which quality can be observed as a distinct set of activities quality has been operationalised. Quality is shown to be… CONTINUE READING

References

Publications referenced by this paper.
SHOWING 1-10 OF 25 REFERENCES

Consumerism and the Public Sector: How Well Does the Coat Fit

Ed, J. London-Blackwell Potter
  • Public Administration,
  • 1988
VIEW 9 EXCERPTS
HIGHLY INFLUENTIAL

Organization and Environment, Harvard

  • The Reorganised National Health Service,
  • 1992
VIEW 10 EXCERPTS
HIGHLY INFLUENTIAL

The System ofProfessions, Chicago: University of Chicago

A. Abbott
  • 1988
VIEW 5 EXCERPTS
HIGHLY INFLUENTIAL

Developing the Public Service Orientation - Or Lets Add a Soupcon of Political Theory, pp63-73, Local Government Studies, May/June Rigge, M

A W.R.
  • Sharing Power, Health Service Journal 28th October p3 Robson,
  • 1987
VIEW 10 EXCERPTS
HIGHLY INFLUENTIAL

Total Quality Control, New York: Mcgraw-Hill Fishtown: EFQM manual, unpublished Fishtown: Trust Quality Strategy [document], unpublished Fishtown: TQ1 Training Pack, unpublished

A. V. EFQM. Feigenbaum
  • 1983
VIEW 7 EXCERPTS
HIGHLY INFLUENTIAL

Health Policy in Britain

VIEW 9 EXCERPTS
HIGHLY INFLUENTIAL

Quality is Free

P. Crosby
  • 1979
VIEW 9 EXCERPTS
HIGHLY INFLUENTIAL