Quality : a Cross-national Study

@inproceedings{Smith2003QualityA,
  title={Quality : a Cross-national Study},
  author={Robert H. Smith},
  year={2003}
}
This study explores the relationship between organizational control modes (behavior, outcome, and clan) and software quality. Much of the previous work on organizational control has examined the choice of modes given task characteristics. This research extends work in control theory by considering the impact of control modes on the increasingly critical… CONTINUE READING