Quality, manufacturing strategy, and global competition: An empirical analysis

@article{Tan2000QualityMS,
  title={Quality, manufacturing strategy, and global competition: An empirical analysis},
  author={Keah Choon Tan and Vijay R. Kannan and Robert B. Handfield and Soumen Ghosh},
  journal={Benchmarking: An International Journal},
  year={2000},
  volume={7},
  pages={174-182}
}
Over the past ten years, intense global competition has forced many firms to examine their business practices and to evaluate how to meet the challenges economic globalization has presented. Underlying these efforts has been an examination of strategic priorities and in particular recognition of the need to improve product and process quality. While quality improvement has become a pervasive element of business strategy, allowing some companies to respond to increasing competitive pressures, it… 

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