Qualitative and Quantitative Analysis of Six Sigma in Service Organizations

Abstract

Quality management has long been established as an important strategy for achieving competitive advantage. The aim of the businesses may differ, but the importance of customers is a matter of common interest. The ability of the organizations to adapt to new customer requirements in a globalized market is of vital importance for long-term success… (More)

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Cite this paper

@inproceedings{Chakraborty2012QualitativeAQ, title={Qualitative and Quantitative Analysis of Six Sigma in Service Organizations}, author={Ayon Chakraborty and Kay Chuan Tan}, year={2012} }