Qualitative analysis of an intensive care unit family satisfaction survey*

@article{Henrich2011QualitativeAO,
  title={Qualitative analysis of an intensive care unit family satisfaction survey*},
  author={Natalie Henrich and Peter Dodek and Daren Keith Heyland and Deborah J. Cook and Graeme M. Rocker and Demetrios James Kutsogiannis and Craig M. Dale and R. A. Fowler and Najib T. Ayas},
  journal={Critical Care Medicine},
  year={2011},
  volume={39},
  pages={1000-1005}
}
Objectives:To describe the qualitative findings from a family satisfaction survey to identify and describe the themes that characterize family members' intensive care unit experiences. Design:As part of a larger mixed-methods study to determine the relationship between organizational culture and family satisfaction in critical care, family members of eligible patients in intensive care units completed a Family Satisfaction Survey (FS-ICU 24), which included three open-ended questions about… 
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84 Citations
Highly Influential Citations
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Background Citations
27
Methods Citations
5
Results Citations
5

84 Citations

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Citation Type

Family satisfaction in the intensive care unit: a quantitative and qualitative analysis
TLDR
There is room for improvement in particular regarding how ICU staff communicate with families and provide emotional support and the following themes for possible improvement emerged from both quantitative and qualitative analyses.
Family Perspectives on Overall Care in the Intensive Care Unit
TLDR
Emotional/interrelational aspects of care were integral to family member satisfaction with care provided and suggest that improving communication and decision-making, supporting family members, and caring for family loved ones as a person are important care targets.
Measuring Family Satisfaction With Care Delivered in the Intensive Care Unit.
TLDR
Although patients' family members reported being satisfied with their experience in the intensive care unit, there is room for improvement in effective communication among the health care team, patients' families, and patients will be targeted for quality improvement initiatives.
Experiences and needs of families with a relative admitted to an adult intensive care unit: a systematic review of qualitative studies
TLDR
The synthesized findings from this review can be used to support family-centered care practices in adult intensive care units, particularly in regard to information provision, visiting practices, and supportive care.
Making a Connection: Family Experiences With Bedside Rounds in the Intensive Care Unit
TLDR
The experiences of family members of patients in the intensive care unit who participated in family bedside rounds and the experiences of families who chose not to participate and their perspectives regarding its value, their illness view, and future involvement in care were examined.
Can the UK 24-item family satisfaction in the intensive care unit questionnaire be used to evaluate quality improvement strategies aimed at improving family satisfaction with the ICU? A qualitative study
TLDR
This study confirms the face validity of the UK FS-ICU-24 and indicates that its inclusion as an outcome measure for evaluating quality improvement strategies aimed at improving family satisfaction with the intensive care unit is appropriate.
Family satisfaction in the intensive care unit, a cross-sectional study from Norway
TLDR
Although families were very satisfied with the ICU stay, several areas were identified as having potential for improvement and the findings can strengthen intensive care nurses’ knowledge when meeting the family of the intensive care patient.
Satisfaction Domains Differ between the Patient and Their Family in Adult Intensive Care Units
TLDR
In an Asian ICU community, patients and families differ in their expectations and valuations of health care processes, and health care providers have difficult tasks in attending to these different domains.
Factors associated with family satisfaction in the adult intensive care unit: A literature review.
Consistency of communication among intensive care unit staff as perceived by family members of patients surviving to discharge.
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References

SHOWING 1-10 OF 21 REFERENCES
Family satisfaction with care in the intensive care unit: Results of a multiple center study*
TLDR
Most family members were highly satisfied with the care provided to them and their critically ill relative in the intensive care unit, and efforts to improve the nature of interactions and communication with families are likely to lead to improvements in satisfaction.
Meeting the needs of intensive care unit patient families: a multicenter study.
TLDR
Predictors of satisfaction are amenable to intervention and deserve to be investigated further with the goal of improving the satisfaction of ICU patients' family members.
Clinician statements and family satisfaction with family conferences in the intensive care unit*
TLDR
Clinicians in the intensive care unit may improve the experiences of families of critically ill patients by providing explicit support for decisions made by a family with regard to end-of-life care and by assuring families continuity of high-quality care with particular attention to the patient’s comfort.
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TLDR
Overall, proxies were satisfied with care and with information/decision-making, suggesting the need for improvement; several factors, such as emotional support, coordination of care and communication, are associated with poor satisfaction.
Refinement, scoring, and validation of the Family Satisfaction in the Intensive Care Unit (FS‐ICU) survey*
TLDR
The shortened FS‐ICU measures two main conceptual domains—satisfaction with care and satisfaction with decision making and shows good validity against other indicators of ICU quality.
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TLDR
Overall satisfaction with end-of-life care was significantly associated with completeness of information received by the family member, respect and compassion shown to patient and family members, and satisfaction with amount or level of health care received.
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TLDR
Overall, the families of patients dying in the ICU were more satisfied with their ICU experience than were families of ICU survivors, and the largest differences were noted for care aspects directly affecting family members.
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