Putting Social Context into Text: The Semiotics of E‐mail Interaction1

@article{Menchik2008PuttingSC,
  title={Putting Social Context into Text: The Semiotics of E‐mail Interaction1},
  author={Daniel A. Menchik and Xiaoli Tian},
  journal={American Journal of Sociology},
  year={2008},
  volume={114},
  pages={332 - 370}
}
E‐mail excludes the multiple nonlinguistic cues and gestures that facilitate face‐to‐face communication. How, then, should interaction in a text‐based context be understood? The authors analyze the problems and solutions experienced by a research panel that communicated over e‐mail and face‐to‐face for 18 months, evaluating both kinds of exchanges alongside survey and interview data. Semiotic and linguistic theory is used to expose essential properties associated with the successful… 
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