Public e-services for agency efficiency and citizen benefit - Findings from a stakeholder centered analysis

@article{Axelsson2013PublicEF,
  title={Public e-services for agency efficiency and citizen benefit - Findings from a stakeholder centered analysis},
  author={Karin Axelsson and Ulf Melin and Ida Lindgren},
  journal={Government Information Quarterly},
  year={2013},
  volume={30},
  pages={10-22}
}
The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to be meaningfully addressed in public e-service conceptualization and development. We conduct a… CONTINUE READING
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