Public e-services for agency efficiency and citizen benefit - Findings from a stakeholder centered analysis

  title={Public e-services for agency efficiency and citizen benefit - Findings from a stakeholder centered analysis},
  author={K. Axelsson and U. Melin and I. Lindgren},
  journal={Gov. Inf. Q.},
  • K. Axelsson, U. Melin, I. Lindgren
  • Published 2013
  • Economics, Computer Science
  • Gov. Inf. Q.
  • The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to be meaningfully addressed in public e-service conceptualization and development. We conduct a… CONTINUE READING

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