Public Service Performance: Subjective and objective measures of organizational performance: An empirical exploration

@inproceedings{Andrews2006PublicSP,
  title={Public Service Performance: Subjective and objective measures of organizational performance: An empirical exploration},
  author={R. Andrews and George A. Boyne and R. Walker},
  year={2006}
}
Introduction Governments around the globe now seek to judge the performance of their public services. This has given rise to the introduction of a range of complex and sophisticated regimes to provide information to politicians, managers and the public on organizational success or failures. Examples include an index of measures of performance of Chinese cities (China Daily 2004), the Comprehensive Performance Assessment in English local government (Audit Commission 2002), the Government… Expand
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