Provision of user services in a network environment

Abstract

There is a growing recognition that user services play a critical role in facilitating the use of computing resources. The need for formal aids is especially keen in a network environment, because a prospective user typically does not have face-to-face access to colleagues who can provide informal assistance. Important tasks that must be dealt with in… (More)
DOI: 10.1145/1098910.1098911

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