Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views

@inproceedings{Aagesen2010ProvidingAA,
  title={Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views},
  author={Gustav Aagesen and John Krogstie},
  booktitle={EGES/GISP},
  year={2010}
}
As users of government services, citizens spend much of their time in transit between government agencies acting in different roles with varying responsibilities. Government agencies are providers of services virtually connected, but with limited actual integration in practice. We believe that by allowing citizens more direct access to ongoing processes in which they are involved, it could improve service delivery from the perspective of citizen and the government organization alike. In this… 
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