Provider perceptions of pharmacy management: lessons from the military health system.


OBJECTIVE The objective of this study was to contrast experiences and opinion of providers in military treatment facilities, where a single formulary is used, with those of community providers where multiple formularies and preferred lists are commonly encountered. STUDY DESIGN We conducted cross-sectional surveys. SETTING The study was conducted at military and community practices that serve military beneficiaries. PARTICIPANTS We studied randomly selected clinicians, stratified by military treatment facility (MTF) size or number of military beneficiaries served. The final samples included 566 eligible MTF and 557 private clinicians, with 69% and 38% response rates, respectively. OUTCOME MEASURES We wanted to determine experiences with and opinions of formularies and/or preferred lists and related policies. RESULTS Sixty-three percent of military providers were very familiar with formulary content and 60% with nonformulary request procedures; 67% thought their formulary was up-to-date and 84% felt Pharmacy & Therapeutics (P&T) committees were responsive to providers. In contrast, 23% of community providers felt very familiar with (multiple) formulary content and 10% with nonformulary request procedures. Only 15% perceived that formularies were current and 34% thought P&T committees were responsive to providers. Statistically significant differences remained after analysis of potential bias. CONCLUSIONS Community providers were less aware and less satisfied with pharmacy benefits management policies than military providers, likely as a result of their daily interactions with multiple, unrelated pharmacy management systems. Addressing the problems expressed by community providers is imperative for pharmacy benefits managers.


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@article{Glassman2004ProviderPO, title={Provider perceptions of pharmacy management: lessons from the military health system.}, author={Peter A. Glassman and Terri L Tanielian and Katherine G Harris and Ana Su{\'a}rez and Melissa Bradley and Sid W Atkinson and William H. Davies and Thomas V. Williams}, journal={Medical care}, year={2004}, volume={42 4}, pages={361-6} }