Pros, Cons, and Changing Behavior: an Application in the Use of the Keyboard to Issue Commands

  title={Pros, Cons, and Changing Behavior: an Application in the Use of the Keyboard to Issue Commands},
  author={S. Camille Peres and Michael D. Fleetwood and Minmin Yang and Paul Franklin and Tamborello and Danielle Paige Smith and Rice},
Despite the fact that keyboard issued commands (KICs) are more efficient than other command methods, experienced users often do not adopt them. In order to examine the factors underlying this phenomenon, a study is presented which investigated the relationships between users’ level of knowledge with Microsoft Word, the importance they placed on the costs and benefits of using KICs, and how these factors related to the use of KICs in Microsoft Word. Results indicate that benefits are more… CONTINUE READING


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