Introduction. The paper proposes a model of information behaviour in crisis. No previous model has attempted to integrate information resources, information behaviour and needs of the storm-affected communities within the temporal stages of a natural disaster. Method. The study was designed as autoethnography. The data were collected through a diary of authorparticipant personal experiences and observations conducted prior, during and after Hurricane Sandy in the New York City area in October 2012. Analysis. Using content analysis technique, the data were analysed for the presence of themes related to information needs and behaviour of a storm-affected community as well as available information sources. Results. Based on the analysis of scholarly literature in the emerging field of crisis informatics and data collected during the hurricane, the paper proposes a framework for classifying information needs, information sources, and information behaviour during a crisis. Conclusions. The proposed model enables critical examination of extraordinary situations, revealing strengths and weaknesses of current information infrastructure, and increasing our understanding of information needs and behaviour in emergency situations.