Properties that influence business process management maturity and its effect on organizational performance

@article{Dijkman2016PropertiesTI,
  title={Properties that influence business process management maturity and its effect on organizational performance},
  author={Remco M. Dijkman and Sander Vincent Lammers and Ad de Jong},
  journal={Information Systems Frontiers},
  year={2016},
  volume={18},
  pages={717-734}
}
BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample of 120 organizations and looking at a selection of… CONTINUE READING

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