Promoting patient-centered care: a qualitative study of facilitators and barriers in healthcare organizations with a reputation for improving the patient experience.

@article{Luxford2011PromotingPC,
  title={Promoting patient-centered care: a qualitative study of facilitators and barriers in healthcare organizations with a reputation for improving the patient experience.},
  author={Karen Luxford and Dana Gelb Safran and Tom Delbanco},
  journal={International journal for quality in health care : journal of the International Society for Quality in Health Care},
  year={2011},
  volume={23 5},
  pages={510-5}
}
OBJECTIVE To investigate organizational facilitators and barriers to patient-centered care in US health care institutions renowned for improving the patient care experience. DESIGN A qualitative study involving interviews of senior staff and patient representatives. Semi-structured interviews focused on organizational processes, senior leadership, work environment, measurement and feedback mechanisms, patient engagement and information technology and access. SETTING Eight health care… CONTINUE READING
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