Promoting IT service employees' customer-oriented behaviors: An empirical study of an ERP support center in a healthcare enterprise

@article{Deng2014PromotingIS,
  title={Promoting IT service employees' customer-oriented behaviors: An empirical study of an ERP support center in a healthcare enterprise},
  author={Xuefei Nancy Deng and Tawei Wang},
  journal={2014 IT Professional Conference},
  year={2014},
  pages={1-22}
}
IT employees' skills and competency: from technical skills in managing computer operations, programming, and processing data in the 1960s and 1970s, to business operations, management, and interpersonal communication. — IT employees' customer-oriented behaviors: expected in service organizations, e.g., IT help desks and call centers, but not specifically… CONTINUE READING