Corpus ID: 35309717

Profiling Outsourcers of Professional Services - an Exploratory Study on Small and Medium-Sized Enterprises

  title={Profiling Outsourcers of Professional Services - an Exploratory Study on Small and Medium-Sized Enterprises},
  author={A. Asatiani and Esko Penttinen},
In addition to large corporations, small and medium-sized enterprises (SMEs) increasingly engage in business process outsourcing (BPO) of professional services as they delegate routine processes such as accounting, recruitment and law to outsourcing service providers. In this study, we explore the outsourcing profiles of SMEs and use those profiles to generate four research propositions. Our main finding is that outsourcers are not all the same; the results of the clustering analysis reveal… Expand
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