Professionals and nonprofessionals on Goodreads: Behavior standards for authors, reviewers, and readers

@article{Matthews2016ProfessionalsAN,
  title={Professionals and nonprofessionals on Goodreads: Behavior standards for authors, reviewers, and readers},
  author={Jolie C. Matthews},
  journal={New Media \& Society},
  year={2016},
  volume={18},
  pages={2305 - 2322}
}
In 2013, Goodreads, a social media Website for book lovers, announced policy changes that included the deletion of reviews that discuss an author’s behavior. These changes occurred after a series of author/reviewer incidents in 2012 and 2013. This article presents a case study of one of those incidents in 2012, when a Goodreads reviewer wrote a negative review of a novel, the author and agent responded on Twitter, and a public discussion ensued around behavior standards for both literary… 

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