Processes of persuasion: Social interests and total quality in a UK hospital trust

Abstract

This paper examines some of the processes which have contributed to the development of a ‘total quality’ (TQ) approach within British health care. The paper challenges the idea that TQ is part of a redistribution of power within the NHS. Rather it is argued that through the elaboration of consumer-led market identities TQ misrepresents the interests of… (More)
DOI: 10.1007/BF02197074

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Cite this paper

@article{Jackson1995ProcessesOP, title={Processes of persuasion: Social interests and total quality in a UK hospital trust}, author={Peter Jackson}, journal={Health Care Analysis}, year={1995}, volume={3}, pages={283-289} }