Process Improvement Satisfies Employees

@article{Yamamura1999ProcessIS,
  title={Process Improvement Satisfies Employees},
  author={George Yamamura},
  journal={IEEE Software},
  year={1999},
  volume={16},
  pages={83-85}
}
hen those of us working for Boeing’s Space Transportation Systems organization succeeded in transforming the ad hoc, chaotic development environment into a smooth-running, process-driven environment, a major culture change occurred. Originally, in making this transition, we expected increased quality, reduced cycle time, and improved productivity. However, we achieved an important extra benefit—a significant increase in employee satisfaction. 

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