Process Culture: Maturity, Drivers, and Barriers

@inproceedings{Weitlaner2016ProcessCM,
  title={Process Culture: Maturity, Drivers, and Barriers},
  author={Doris Weitlaner},
  booktitle={S-BPM ONE},
  year={2016}
}
Literature agrees that corporate culture is decisive for the success of business process management (BPM). A BPM-supportive culture is characterized by several facets, but it has not been examined so far how pronounced the single bricks are in corporate practice and which organizational characteristics are beneficial or detrimental to the development of a process culture. This paper addresses this gap and analyzes survey data of Austrian firms. Especially teamwork, customer focus, and lived… CONTINUE READING

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