Proactive e-governance: flipping the service delivery model in Taiwan

@inproceedings{Linders2013ProactiveEF,
  title={Proactive e-governance: flipping the service delivery model in Taiwan},
  author={Dennis Linders and Cheng-Ming Wang},
  booktitle={ICEGOV},
  year={2013}
}
Taiwan's fourth e-government strategy is shaped around the vision of "service without boundaries, providing a better life to all citizens." A core component of this strategy is to harness IT innovations to move towards "proactive" service and information delivery. The aim is to flip the service delivery model by shifting from the "pull" approach of traditional e-government---whereby the citizen must seek out government services---towards a "push" model, whereby government proactively and… CONTINUE READING

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