Prioritization of factors influencing on development of total quality management in service companies using DEMATEL method Case study of Bank SEPAH branches in Isfahan

@inproceedings{Karbasi2015PrioritizationOF,
  title={Prioritization of factors influencing on development of total quality management in service companies using DEMATEL method Case study of Bank SEPAH branches in Isfahan},
  author={Shirin Karbasi and Sanaz Yousefi Moazam and Milad Fahimi and Ehsan Hesani},
  year={2015}
}
Total Quality Management (TQM) is one of the most complete and efficient management philosophies which include quality and customer satisfaction in a proper manner. In todays world which national, regional and international competitions are very intense and intimate in one hand and changes in technology, market demand … are very quick from the other hand; analysis, accurate insight and proper implementation of issues such as TQM can be very problem solving. Hence, present paper is a… CONTINUE READING