Principle-based dispute resolution for consumer protection

@article{Xu2009PrinciplebasedDR,
  title={Principle-based dispute resolution for consumer protection},
  author={Zhengchuan Xu and Yufei Yuan},
  journal={Knowl.-Based Syst.},
  year={2009},
  volume={22},
  pages={18-27}
}
Dispute resolution is an important aspect of consumer protection. In order to help protect consumers who are often the weak party at the bargaining table, we need to enhance the fairness and justice of dispute resolution. Principles including government laws, industrial self-regulation, and contracts agreed by parties involved should be the basic guidelines to attain a fair and justified solution. In this paper an expert system approach is used to construct a principle-based dispute resolution… CONTINUE READING
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