Prevalence and risk factors for voice problems among telemarketers.

@article{Jones2002PrevalenceAR,
  title={Prevalence and risk factors for voice problems among telemarketers.},
  author={Katherine Jones and Jason Sigmon and Lynette Hock and Eric Nelson and Marsha Sullivan and Frederic Ogren},
  journal={Archives of otolaryngology--head & neck surgery},
  year={2002},
  volume={128 5},
  pages={571-7}
}
OBJECTIVES To investigate whether there is an increased prevalence of voice problems among telemarketers compared with the general population and if these voice problems affect productivity and are associated with the presence of known risk factors for voice problems. DESIGN Cross-sectional survey study. SETTINGS One outbound telemarketing firm, 3 reservations firms, 1 messaging firm, 1 survey research firm, and 1 community college. PARTICIPANTS Random and cluster sampling identified 373… CONTINUE READING

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