Predictors of emergency department patient satisfaction: stability over 17 months.

@article{Boudreaux2004PredictorsOE,
  title={Predictors of emergency department patient satisfaction: stability over 17 months.},
  author={Edwin D. Boudreaux and Sarah D'Autremont and Karen H. Wood and Glenn N. Jones},
  journal={Academic emergency medicine : official journal of the Society for Academic Emergency Medicine},
  year={2004},
  volume={11 1},
  pages={51-8}
}
OBJECTIVES The contradictory findings reported in the emergency department (ED) patient satisfaction literature may be due to methodologic differences between studies, as well as actual differences in predictors. The authors examined the stability of predictors of ED patient satisfaction across multiple assessments over 17 months. METHODS All patients who presented for emergency care to the authors' hospital during four designated time periods spanning 17 months were eligible. The… CONTINUE READING
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