Predicting workplace outcomes from the ability to eavesdrop on feelings.

@article{Elfenbein2002PredictingWO,
  title={Predicting workplace outcomes from the ability to eavesdrop on feelings.},
  author={Hillary Anger Elfenbein and Nalini Ambady},
  journal={The Journal of applied psychology},
  year={2002},
  volume={87 5},
  pages={
          963-71
        }
}
Emotion recognition, the most reliably validated component within the construct of emotional intelligence, is a complicated skill. Although emotion recognition skill is generally valued in the workplace, "eavesdropping," or relatively better recognition ability with emotions expressed through the less controllable "leaky" nonverbal channels, can have detrimental social and workplace consequences. In light of theory regarding positive emotion in organizations, as well as research on the… CONTINUE READING

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