Predicting Availability and response times of IT Services


When IT service providers adapt their IT system landscapes because of new technologies or changing business requirements, the effects of changes to the quality of service must be considered to fulfill service level agreements. Analytical prediction models can support this process in the service design stages, but dependencies between quality aspects are not… (More)


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Citations per Year

Citation Velocity: 7

Averaging 7 citations per year over the last 3 years.

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