Practice and implementation of self‐assessment

@inproceedings{Zink1998PracticeAI,
  title={Practice and implementation of self‐assessment},
  author={Klaus J. Zink and Ann-Marie Schmidt},
  year={1998}
}
Self‐assessment based on TQM criteria frameworks has become a widespread management tool. Apart from the Malcolm Baldrige National Quality Award in the USA, the European Model for Business Excellence has become the most important framework of this kind for Europe. This article first reflects on how self‐assessment basically fits into a total quality management context. It will be shown, that an integration with corporate planning is inevitable to guarantee the success of self‐assessment in the… CONTINUE READING

Citations

Publications citing this paper.
SHOWING 1-10 OF 25 CITATIONS