Positioning the performance of public service . When management tools are in conflict : the case of urban water management

  • Marie Tsanga Tabi, U. M. R Cemagref-ENGEES
  • Published 2017


On the basis of action research performed in the field of urban water management, we report the conflict occurring between a new management tool introduced in a public service and the pre-existing tool, in order to examine how the actors involved question the content and pertinence of the performance of their organisation. 


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