Political and Organizational Determinants of Bureaucratic Responsiveness

  title={Political and Organizational Determinants of Bureaucratic Responsiveness},
  author={Steven J. Balla},
This article examines the responsiveness of the Health Care Financing Administration (HCFA) to contacts initiated by members of Congress, interest groups, and private citizens. I develop and test hypotheses regarding the importance of internal bureaucratic factors (e.g., workload) and external political forces (e.g., contactor characteristics). Although previous research, which focuses on urban service bureaucracies, indicates that procedurally neutral rules related to agency missions are the… CONTINUE READING