Polite computing

@article{Whitworth2005PoliteC,
  title={Polite computing},
  author={Brian Whitworth},
  journal={Behaviour \& Information Technology},
  year={2005},
  volume={24},
  pages={353 - 363}
}
  • B. Whitworth
  • Published 1 September 2005
  • Computer Science
  • Behaviour & Information Technology
This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software attracts them. Specifying politeness suggests four requirements: (1) Respect user choice (2) Disclose… 
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75 Citations
Highly Influential Citations
5
Background Citations
34
Methods Citations
5
Results Citations
1

75 Citations

Politeness as a Social Computing Requirement

How social politeness is relevant to computer system design is described, and examples are given to suggest how polite computing could make human-computer interactions more pleasant, and increase software usage.

Towards a Sociolinguistics-Based Framework for the Study of Politeness in Human-Computer Interaction

Politeness plays an important role in regulating communication and enhancing social interactions. Research suggests that people treat interactive systems as social agents and may expect those systems…

Is Politeness Correlated to Shoppers' Satisfaction with Online Merchants?

  • I-Ching ChenShueh-Cheng Hu
  • Business
    Proceedings of the 2019 3rd International Conference on E-Society, E-Education and E-Technology
  • 2019
Politeness is a key factor affecting service business success. However, very few works have been done to study politeness issues in virtual commercial contexts, even visiting online storefronts…

Politeness cannot make up for errors! Young and old people experiencing collaboration with robots

—We investigated the influence of robot politeness and erroneous behavior on users’ perceptions in a series of user studies conducted with different robots and populations. Polite behavior for the…

Politeness in security directives: Insights in browser compliance for the human element

An Empirical Study For Investigating How Politeness in Virtual Commercial Contexts Influence Customer Satisfaction and Loyalty

Politeness exhibited in a commercial context influences a business. E-commerce emerges a major way to conduct business; by contrast, politeness issues in virtual commercial contexts receive rare…

Whether our Virtual Commercial Environments are Polite enough or not? An Instrument for Gauging the Degree of Politeness in e-Tailers

Politeness issues in virtual commercial contexts received rare attention from both practitioners and researchers. This work developed an instrument for gauging degree of politeness in online…

Vehicle Politeness in Driving Situations

The results indicate that vehicle politeness improves interaction experience in normal working situations but impedes the experience in failure situations.

Usability of Online Assistance From Semiliterate Users’ Perspective

A study contrasting four different interface design styles providing online assistance for the task of completing an online internship application in the Republic of Rwanda shows that semiliterate users’ performance using the online assistance improved significantly and the percentage of completed tasks increased from 52% to 94%.

Reinventing Academic Publishing Online. Part I: Rigor, Relevance and Practice

An upcoming social upheaval in academic publishing is predicted as it shifts from a feudal to democratic form, from knowledge managed by the few to knowledge managedby the many, and the sort of socio-technical design needed to bring this transformation about is suggested.
...

References

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  • Computer Science
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