Polite computing

  title={Polite computing},
  author={Brian Whitworth},
  journal={Behaviour \& Information Technology},
  pages={353 - 363}
  • B. Whitworth
  • Published 1 September 2005
  • Computer Science
  • Behaviour & Information Technology
This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software attracts them. Specifying politeness suggests four requirements: (1) Respect user choice (2) Disclose… 

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