Polite computing
@article{Whitworth2005PoliteC, title={Polite computing}, author={Brian Whitworth}, journal={Behaviour \& Information Technology}, year={2005}, volume={24}, pages={353 - 363} }
This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software attracts them. Specifying politeness suggests four requirements: (1) Respect user choice (2) Disclose…
77 Citations
Towards a Sociolinguistics-Based Framework for the Study of Politeness in Human-Computer Interaction
- SociologyArXiv
- 2022
Politeness plays an important role in regulating communication and enhancing social interactions. Research suggests that people treat interactive systems as social agents and may expect those systems…
Is Politeness Correlated to Shoppers' Satisfaction with Online Merchants?
- BusinessProceedings of the 2019 3rd International Conference on E-Society, E-Education and E-Technology
- 2019
Politeness is a key factor affecting service business success. However, very few works have been done to study politeness issues in virtual commercial contexts, even visiting online storefronts…
Politeness cannot make up for errors! Young and old people experiencing collaboration with robots
- Materials Science
- 2022
—We investigated the influence of robot politeness and erroneous behavior on users’ perceptions in a series of user studies conducted with different robots and populations. Polite behavior for the…
Politeness in security directives: Insights in browser compliance for the human element
- Computer ScienceComput. Secur.
- 2020
Whether our Virtual Commercial Environments are Polite enough or not? An Instrument for Gauging the Degree of Politeness in e-Tailers
- Business
- 2015
Politeness issues in virtual commercial contexts received rare attention from both practitioners and researchers. This work developed an instrument for gauging degree of politeness in online…
Vehicle Politeness in Driving Situations
- PsychologyFuture Internet
- 2019
The results indicate that vehicle politeness improves interaction experience in normal working situations but impedes the experience in failure situations.
Usability of Online Assistance From Semiliterate Users’ Perspective
- Computer ScienceInt. J. Hum. Comput. Interact.
- 2015
A study contrasting four different interface design styles providing online assistance for the task of completing an online internship application in the Republic of Rwanda shows that semiliterate users’ performance using the online assistance improved significantly and the percentage of completed tasks increased from 52% to 94%.
Understandable Robots
- PsychologyArXiv
- 2022
We incorporated polite skills of human-human interaction into a collaborative robot and investigated the influence of politeness and of erroneous robot behavior on users’ perceptions of the robot.…
The challenge of modern academic knowledge exchange
- Computer ScienceSITE
- 2008
Modern social computing suggests how to reinvent the academic knowledge exchange system (KES) to innovate and disseminate as well as discriminate, and suggests that the Information Technology (IT) discipline should balance rigor and relevance to create knowledge growth.
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