Polite computing

@article{Whitworth2005PoliteC,
  title={Polite computing},
  author={Brian Whitworth},
  journal={Behaviour \& Information Technology},
  year={2005},
  volume={24},
  pages={353 - 363}
}
  • B. Whitworth
  • Published 1 September 2005
  • Computer Science
  • Behaviour & Information Technology
This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software attracts them. Specifying politeness suggests four requirements: (1) Respect user choice (2) Disclose… 
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77 Citations
Highly Influential Citations
6
Background Citations
35
Methods Citations
5
Results Citations
1

77 Citations

Towards a Sociolinguistics-Based Framework for the Study of Politeness in Human-Computer Interaction

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Is Politeness Correlated to Shoppers' Satisfaction with Online Merchants?

  • I-Ching ChenShueh-Cheng Hu
  • Business
    Proceedings of the 2019 3rd International Conference on E-Society, E-Education and E-Technology
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—We investigated the influence of robot politeness and erroneous behavior on users’ perceptions in a series of user studies conducted with different robots and populations. Polite behavior for the…

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Whether our Virtual Commercial Environments are Polite enough or not? An Instrument for Gauging the Degree of Politeness in e-Tailers

Politeness issues in virtual commercial contexts received rare attention from both practitioners and researchers. This work developed an instrument for gauging degree of politeness in online…

Vehicle Politeness in Driving Situations

The results indicate that vehicle politeness improves interaction experience in normal working situations but impedes the experience in failure situations.

Usability of Online Assistance From Semiliterate Users’ Perspective

A study contrasting four different interface design styles providing online assistance for the task of completing an online internship application in the Republic of Rwanda shows that semiliterate users’ performance using the online assistance improved significantly and the percentage of completed tasks increased from 52% to 94%.

Understandable Robots

We incorporated polite skills of human-human interaction into a collaborative robot and investigated the influence of politeness and of erroneous robot behavior on users’ perceptions of the robot.…

The challenge of modern academic knowledge exchange

Modern social computing suggests how to reinvent the academic knowledge exchange system (KES) to innovate and disseminate as well as discriminate, and suggests that the Information Technology (IT) discipline should balance rigor and relevance to create knowledge growth.

Personalized detection of user intentions

...

References

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  • B. WhitworthA. Moor
  • Computer Science
    Proceedings of the 35th Annual Hawaii International Conference on System Sciences
  • 2002
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