Police Force or Police Service? Gender and Emotional Labor

  title={Police Force or Police Service? Gender and Emotional Labor},
  author={Susan Ehrlich Martin},
  journal={The Annals of the American Academy of Political and Social Science},
  pages={111 - 126}
  • S. E. Martin
  • Published 1 January 1999
  • Sociology, Law
  • The Annals of the American Academy of Political and Social Science
Police work involves substantial emotional labor by officers, who must control their own emotional displays and those of citizens, who often are encountered at their worst—injured, upset, or angry. Although policing often is viewed as masculine work that focuses on fighting crime, it also requires that officers maintain order and provide diverse services, which officers tend to disdain as feminine activities. This article explores the varieties of emotional labor, the rules regulating emotional… 
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