Planning and controlling business succession planning using quality function deployment

@inproceedings{Ip2009PlanningAC,
  title={Planning and controlling business succession planning using quality function deployment},
  author={Barry Ip},
  year={2009}
}
In view of the current lack of established and formal techniques, this paper details a modification of the quality function deployment methodology for business succession planning (BSP). A detailed overview of the proposed technique is provided, followed by an example to illustrate how the method can be used in practice. The new model incorporates three key stages of succession: (1) evaluating the incumbent and current position of the business, (2) evaluating the successor and competencies… CONTINUE READING