Physician satisfaction with clinical laboratory services: a College of American Pathologists Q-probes study of 138 institutions.

@article{Jones2009PhysicianSW,
  title={Physician satisfaction with clinical laboratory services: a College of American Pathologists Q-probes study of 138 institutions.},
  author={B. A. Jones and Leonas G Bekeris and Raouf E. Nakhleh and Molly K Walsh and Paul N. Valenstein},
  journal={Archives of pathology & laboratory medicine},
  year={2009},
  volume={133 1},
  pages={38-43}
}
CONTEXT Monitoring customer satisfaction is a valuable component of a laboratory quality improvement program. OBJECTIVE To survey the level of physician satisfaction with hospital clinical laboratory services. DESIGN Participating institutions provided demographic and practice information and survey results of physician satisfaction with defined aspects of clinical laboratory services, rated on a scale of 1 (poor) to 5 (excellent). RESULTS One hundred thirty-eight institutions… CONTINUE READING