Pet owners’ and veterinarians’ perceptions of information exchange and clinical decision-making in companion animal practice

  title={Pet owners’ and veterinarians’ perceptions of information exchange and clinical decision-making in companion animal practice},
  author={Natasha Janke and Jason B Coe and Theresa Marie Bernardo and Catherine Elizabeth Dewey and Elizabeth Stone},
  journal={PLoS ONE},
One of the most complex aspects of the veterinarian-client-patient interaction is the clinical decision-making process. Research suggests that the approach to communication used by veterinarians can impact veterinary clients’ involvement in the decision-making process and their ultimate satisfaction. Using different approaches to the decision-making process may affect how information is exchanged and consequently how decisions are made. The objective of this study was to determine pet owners… 

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