Pervasive Information Architecture: Designing Cross-Channel User Experiences Book Review

Abstract

The pervasiveness of information goes beyond the website to which information architects traditionally look for the user experience. Unfortunately, users do so much more with information that one website is no longer sufficient to meet users’ information needs. The authors illustrate this pervasive user experience with a bank transaction: pay an invoice by… (More)
DOI: 10.1109/TPC.2011.2170911

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