• Corpus ID: 8238498

Personas, Participatory Design and Product Development: An Infrastructure for Engagement

  title={Personas, Participatory Design and Product Development: An Infrastructure for Engagement},
  author={Jonathan T. Grudin and John S. Pruitt},
The design of commercial products that are intended to serve millions of people has been a challenge for collaborative approaches. The creation and use of fictional users, concrete representations commonly referred to as 'personas', is a relatively new interaction design technique. It is not without problems and can be used inappropriately, but based on experience and analysis it has extraordinary potential. Not only can it be a powerful tool for true participation in design, it also forces… 

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