Personalized customer service management for networked enterprises

  title={Personalized customer service management for networked enterprises},
  author={Alexander N Smirnov and Mikhail Pashkin and Nikolai G. Chilov},
  journal={2005 IEEE International Technology Management Conference (ICE)},
Since members of networked enterprises have to intensively cooperate, interoperability between them is of a highest importance. Proposed generic pattern of this organisational form made it possible to apply customer service management mechanism to this area. The paper describes a related to personalized customer service management part of the developed by… CONTINUE READING