Personalized Communication Strategies: Towards a New Debtor Typology Framework

  title={Personalized Communication Strategies: Towards a New Debtor Typology Framework},
  author={Minou Ghaffari and Maxime Kaniewicz and Stephan Stricker},
  journal={Psychology and Behavioral Sciences},
Based on debt collection agency (PAIR Finance) data, we developed a novel debtor typology framework by expanding previous approaches to 4 behavioral dimensions. The 4 dimensions we identified were willingness to pay, ability to pay, financial organization, and rational behavior. Using these dimensions, debtors could be classified into 16 different typologies. We identified 5 main typologies, which account for 63% of the debtors in our data set. Further, we observed that each debtor typology… 

Figures and Tables from this paper



Debt Repayment: A Typology

This research paper presents a four-category typology of the debt market based on attitudinal and behavioral data associated with the repayment of student loans. Qualitative interviews incorporating

Deterrence and reciprocity effects on tax compliance: experimental evidence from Venezuela

A recent debate on tax compliance asks whether enforcement mechanisms can be complemented, or even substituted by appeals to the taxpayerÂ’s tax morality: his or her intrinsic willingness to pay

Nudging Businesses to Pay Their Taxes: Does Timing Matter?

This paper provides theoretical and empirical evidence on the implications of the timing of reminders by studying the effect of varying the timing of reminder letters to taxpayers on their payment

Unemployment, Negative Equity, and Strategic Default

Using new household level data, we quantitatively assess the roles that (i) job loss, (ii) negative equity, and (iii) wealth (including unsecured debt, liquid, and illiquid assets) play in default

How best to nudge taxpayers? The impact of message simplification and descriptive social norms on payment rates in a central London local authority

Behavioral insights or nudges have yielded great benefits for today’s public administrators by improving the quality of official messages and increasing revenue flows. In the absence of a large

A Social Norm Nudge to Save More: A Field Experiment at a Retail Bank

A large fraction of households have very little savings buffer and are therefore vulnerable to financial shocks. We examine whether a social norm nudge can stimulate such households to save more by

A Field Experiment in Charitable Contribution: The Impact of Social Information on the Voluntary Provision of Public Goods

We study the effect of social information on the voluntary provision of public goods. Competing theories predict that others' contributions might be either substitutes or complements to one's own. We

A Theory of Social Comparison Processes

Hypothesis I: There exists, in the human organism, a drive to evaluate his opinions and his abilities. While opinions and abilities may, at first glance, seem to be quite different things, there is a