Personal and workgroup incivility: impact on work and health outcomes.

  title={Personal and workgroup incivility: impact on work and health outcomes.},
  author={Sandy Lim and Lilia M. Cortina and Vicki J. Magley},
  journal={The Journal of applied psychology},
  volume={93 1},
This article develops a theoretical model of the impact of workplace incivility on employees' occupational and psychological well-being. In Study 1, the authors tested the model on 1,158 employees, finding that satisfaction with work and supervisors, as well as mental health, partially mediated effects of personal incivility on turnover intentions and physical health; this process did not vary by gender. Study 2 cross-validated and extended these results on an independent sample of 271… 

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